Customer care
Shipping Policy
Every order is packed by hand. Here is exactly what to expect from the moment you place it until it reaches your door.
Processing time
Orders are processed within 2-3 business days. Processing time is separate from delivery time and begins once your order is placed.
Delivery time
Estimated delivery is 5-7 business days after your order has been processed.
Where we ship
We currently ship within the United States, Puerto Rico, and Canada. We hope to reach more countries soon.
Shipping cost
Shipping cost is calculated automatically at checkout, based on the weight and quantity of the items in your order. You will see the exact amount before you pay.
Tracking your order
Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time.
Questions
Email us at gilucustomerservice@gmail.com. We usually reply the same day, with a maximum response time of 1 business day.