FAQ
Orders & Shipping
How long will it take to receive my order?
Orders are processed within 2-3 business days, with an estimated delivery time of 5-7 business days. You'll receive a tracking number by email once your order ships.
Do you ship internationally?
We currently ship within the United States, Puerto Rico, and Canada. We hope to reach more countries soon!
How much does shipping cost?
Shipping cost is automatically calculated at checkout based on the weight and quantity of items in your order.
Can I track my order?
Yes. Once your order ships, you'll receive an email with a tracking number and link to follow your package in real time.
Sizing
How do I know which size to choose?
Check our size guide, available on every product page, which includes bust, waist, and hip measurements for each size.
What if I'm between two sizes?
We recommend sizing up for a fitted or tailored piece, and sizing down for a looser, more relaxed fit.
Exchanges
What is your return policy?
We accept exchanges within 7 days of delivery, as long as the item is unworn, with original tags attached, and in its original packaging. We do not offer money refunds, only exchanges for another item or size.
How do I request an exchange?
Email us at gilucustomerservice@gmail.com with your order number and reason for the exchange.
Who pays for exchange shipping?
Customers are responsible for exchange shipping costs, except in cases of defective items or an error on our part.
Payment
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Shop Pay, and more.
Is it safe to shop on your site?
Yes. Our store uses SSL encryption and processes payments through Shopify-certified secure platforms.
Garment Care
How should I wash my clothes?
Each item includes a care label with specific washing instructions. In general, we recommend hand washing or a gentle cycle in cold water and avoiding the dryer.
Contact
How can I reach you with more questions?
You can email us at gilucustomerservice@gmail.com. We usually reply the same day, with a maximum response time of 1 day.