Customer care
Refund & Exchange Policy
We want you to love what you ordered. If a piece is not right for you, here is how an exchange works.
Exchanges only
We do not offer money refunds. We accept exchanges for another item or another size.
Time limit
Exchanges are accepted within 7 days of delivery.
Condition of the item
To be eligible for an exchange, the item must be:
- Unworn
- With its original tags still attached
- In its original packaging
How to request an exchange
Email us at gilucustomerservice@gmail.com with your order number and the reason for the exchange.
Who pays for exchange shipping
Customers are responsible for exchange shipping costs, except in cases of defective items or an error on our part.
Questions
Email us at gilucustomerservice@gmail.com. We usually reply the same day, with a maximum response time of 1 business day.